Exclusive Mountainside Palace guest services designed to make your Niseko stay as memorable as it is enjoyable.
Every Mountainside Palace stay includes
- Check-in and check-out front desk service and complimentary in-resort arrival and departure transfer service
- Pre-provisioning with groceries and sundries on request
- Dedicated 24-hour English and Japanese speaking emergency service
- Restaurant recommendation and reservation service
- Lift pass and rental equipment assistance
RECEPTION
The Mountainside Palace reception operates for check-ins, check-outs and provides a complimentary in-resort arrival and departure transfer service over the winter season. Our English, Japanese, Cantonese and Mandarin speaking staff are here to ensure you have a wonderful time in Niseko.
With their second-to-none knowledge of the local area, the Mountainside Palace reception staff will be able to recommend the best restaurants, activities and non-snow sport related activities should you decide to have a day off the mountain.
HEATED SKI ROOM
Mountainside Palace features a large, heated ski room to store your equipment and dry your gear after a day on the slopes.
After a day full of activities rest easy knowing you will have a place to change out of your ski gear, dry your boots, and store your gear securely for the night.
RENTAL EQUIPMENT
We recommend all our guests to use Rhythm Japan, Hirafu’s leading expert in rental equipment, for all their Snow Sports rental needs. Guests staying at Mountainside Palace can get great discounts on Rhythm Rentals - contact us for more details.
AIRPORT TRANSFERS
We recommend that our guests take the convenient and affordable private transfer services on offer to Niseko and back to the airport or Chitose. We are also able to package luxury transfers, rental cars and coach transfers if required.
LIFT PASSES
We will ensure that your Grand Hirafu Lift Pass or your All Mountain Lift pass are ready for you at check-in so that you can be on the first lift right away!
SKI & SNOWBOARD LESSONS
Whether you are interested in taking a group or private lesson, the Mountainside Palace reception staff will be more than happy to assist you with your every need with one of our affiliated snow sports schools.
The Mountainside Palace reception staff will be more than happy to assist you in booking the following services in advance of your arrival:
Other Services
- Grocery services
- Wine ordering and delivery
- Babysitting and Childcare
- Restaurant reservations
- In-House Dining
- Massage and Spa Services
- Day trips including Otaru, Sapporo and Yoichi
- Snow activities such as snow shoeing and snowmobiling
- Cultural Activities
- Car Rental. Please note: a valid International Driver’s Permit is required to drive in Japan.